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Re: Notification email when selecting determinated category

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We have done it by mapping the category schema to Subject profile, and used that subject profile in action profile as Schedule/Start condition .

  1. For that Assign your user with IC MANAGER manager bysiness role from Tcode PPOMA_CRM & login to WebUi with this new role.
  2. Search Categorozisation Schema &  create new Category Hierarchy to map it to Subject Profile which you are already using it and in the schema Hierarchy add the Category ID with same name/no as Code group which should be mapped to Code/Catalog/Code group.
  3. Once Subject Code group is mapped to Category schema, gor back to Action profile condition and now you can add  the schedule condition mapped which is mapped  category_id and accodingly email notif will be triggered to the respective business partner..

 

Reward if found the answer helpful

 

Refer to below  blog for the steps.


How to Edit the Categorization Schema for SAP ITSM/ChaRM


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